Frequently Asked Questions

DELIVERY 

Where do you deliver? 

We deliver in Zones 1-5 in London. You can check whether we deliver to your address by using our post-code checker as you go through check out. 

How much does it cost? 

Delivery is a £4.99, no matter how many plants you order. 

How long will delivery take? 

We've just launched, so your delivery will be one of our very first! Deliveries will take place on Fridays. This will be confirmed in the email you receive, and we'll update you on timings on the morning of delivery. 

CARE 

I'm not happy with my plants, what do I do? 

If there's something amiss with your delivery, we'll sort it out. Get in touch via hello@plantera.com and we'll find the right solution. 

Can I amend my order?

Up to 4 hours after placing your order, this isn't a problem. Any later than that, and we might have already begun picking out your order. Just email us as soon as possible on hello@plantera.com with your order number and the amends you need, and we'll sort it out. 

How do I care for my plants? 

Each product page has care instructions, and we're in the process of building the ultimate plant care experience. We're happy to help in the mean time, so drop us a line via email or on Instagram xx.